Restoring Power
EnergyAustralia's power restoration process
During blackouts EnergyAustralia works to restore power as quickly and as safely as possible.
Our first priority is to make safe any life-threatening hazards such as fallen powerlines. After that, if possible, we restore supply to critical community infrastructure like hospitals, water and sewage pumping stations and emergency services.
Then, as this diagram shows, we follow a process that will allow us to get as many customers back on as we can in the shortest space of time.
- If your entire suburb is without power but you can’t see any damage to powerlines, it could mean high-voltage lines some distance away have been damaged. Damage to these lines can leave entire suburbs without power. Following a storm, EnergyAustralia’s first priority will be repairing these high voltage lines because it will enable us to restore power to several thousand customers at once.
- Damage to the low-voltage lines running along residential streets will be our next priority. These low-voltage lines can power several hundred customers.
- Damaged service lines running to individual homes from the low-voltage lines will then be attended to. These service lines usually power only one property.